1 - Introduction to Integrations
Overview of common scenariosEmail integrationOutlook integrationModule summary
2 - Integration with Office
TemplatesSharePointMicrosoft TeamsAdditional IntegrationsModule summary
3 - Managing Data
Managing data overviewDuplicate detectionImporting dataExporting dataBulk deleteModule summary
Actual course outline may vary depending on offering center. Contact your sales representative for more information.
Who is it For?
A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.